Privacy Policy

1. Introduction

Cove Rendex ("we", "us", "our") is committed to protecting the privacy and security of personal information belonging to visitors, prospective clients, and clients who interact with our website and related services. This Policy sets out the categories of information we may collect, the purposes for which we use it, the legal grounds relied upon, and the rights available to individuals under applicable data protection law. By using this website, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect and process the following categories of information, depending on how you interact with us:

• Contact details — such as your name, email address, telephone number, and postal address, typically provided when you submit an enquiry form or request further information.
• Account and engagement information — details you provide when corresponding with us, including the content of messages, enquiry preferences, and any documents you choose to share.
• Technical and usage data — including IP address, browser type, device identifiers, pages visited, referral source, and timestamps, collected automatically through standard web server logs and analytics tools.
• Cookie data — information gathered through cookies and similar tracking technologies, as described further in Section 6 below.

3. How We Use Information

We use the information we collect for the following purposes:

• To respond to enquiries, requests, and communications submitted through our website.
• To provide, maintain, and improve the content and functionality of our website and services.
• To understand how visitors use our website, for internal analytics and service improvement purposes.
• To comply with applicable legal, regulatory, and contractual obligations.
• To protect the security and integrity of our systems and to prevent fraud or misuse.

4. Legal Basis for Processing

Where applicable data protection law requires a lawful basis for processing personal information, we rely on one or more of the following: (i) your consent, which may be withdrawn at any time; (ii) the necessity of processing to take steps prior to entering into a contract, or to perform a contract with you; (iii) compliance with a legal obligation to which we are subject; and (iv) our legitimate interests in operating, securing, and improving our website and services, provided those interests are not overridden by your own rights and freedoms.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in limited circumstances, including:

• With trusted third-party service providers who perform functions on our behalf, such as website hosting, analytics, or communications tools, bound by appropriate confidentiality obligations.
• Where required to comply with a legal obligation, court order, or governmental request.
• To protect the rights, property, or safety of Cove Rendex, our users, or others, where permitted by law.
• In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, subject to confidentiality arrangements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to distinguish you from other users, remember preferences, and gather aggregate usage data. Cookies may be categorised as strictly necessary, performance, functionality, or analytics cookies. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of parts of this website. A more detailed cookie notice, where applicable, may be provided separately.

7. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Retention periods are reviewed periodically, and information no longer required is securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, encryption in transit, and regular review of our internal practices. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted to us.

9. International Data Transfers

Where personal information is transferred outside of the jurisdiction in which it was originally collected, we take steps intended to ensure that such transfers are carried out in accordance with applicable data protection law, including the use of appropriate contractual safeguards where required.

10. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal information, subject to certain exceptions.
• Object to or restrict certain types of processing.
• Request a portable copy of information you have provided to us.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to certain requests.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that information has been collected from a minor without appropriate consent, we will take steps to delete that information.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.